Terms And Conditions

• The following information concerns terms and conditions on www.shineternal.com (hereinafter referred to as “Website” or “Platform”)

  The Website is owned and operated by Shine Eternal (hereinafter referred to as "Shine Eternal" or "Company" or "we" or "us" or "our") and is provided to the user/visitor ("you" or “customer”)

  Please read the terms carefully before using the Platform. By using the Platform, you signify your assent and agreement to the terms.

  The information provided on the site is not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation or which would subject us to any registration requirement within such jurisdiction or country. Accordingly, those persons who choose to access the platform from other locations do so on their own initiative and are solely responsible for compliance with local laws, if and to the extent local laws are applicable.

• UPDATES TO THESE TERMS AND CONDITIONS

  We may make changes from time to time to these terms. We would like to inform you that our privacy policy is subject to change without intimation. At all times, the protection and security of your personal information is one of Shine Eternal’s top priorities. We nonetheless request you to be informed of any change in terms and conditions as embedded in the latest version of the terms and conditions as present on the website. Any new version of these terms shall take effect and will govern the use of the platform and your relationship with us immediately upon the date of posting. By continuing to use the platform, you agree to be bound by the terms of these updates and amendments.

• OUR PRIVACY POLICY

  Our information collection practices on the platforms, such as the types of information we collect regarding visitors to the Platform which we may use that information, are governed by the terms of our Privacy Policy

  SHIPPING DESTINATIONS In India, we serve almost all cities.

  We also provide international delivery except to the following countries or destinations:

  North Korea | Iran | Myanmar

  We shall be unable to make the shipment if there is no courier service available in your area, we shall cancel the order and refund all the monies related to the order in such an event.

  DELIVERY SCHEDULE The estimated delivery date shall be shown on your product page. The company will not bear any legal responsibility for the delay in delivery caused due to any force majeure event including without limitation (but not limited to) natural calamity, governmental actions, pandemic, public holiday or any other unforeseen circumstance. It will be dealt strictly per the Delivery Partner’s Terms and Conditions (“T&C”). The order delivery policy will be governed by our Delivery Partner(s) which will be known to you once you receive the order dispatch notification in writing (by e-mail or otherwise). Thereafter, you can track the order by clicking Track Order and find the status of your order.

  The company cannot be held liable for any delays arising due to either non-availability of the customer while the delivery attempt is made by the delivery partner or if the delivery partner is unable to contact the customer. Upon such a failed delivery attempt, our delivery partner will continue to make attempts to re-delivery the parcel as per their policy.

  If the customer still fails to be available to receive the parcel, then that parcel will be held by the delivery partner at the destination city for a stipulated number of days (as per the delivery partner’s T&C); thereafter they will follow the process as outlined in their T&C.

  For any customer assistance, you can write to info@shineternal.com

  INTERNATIONAL ORDERS
• Delivery Terms The tentative delivery timeline for international orders will be of T 10 days.
• Shipping and Handling The customer has to bear the shipping and handling charges plus any duty as applicable at the destination. The customer has to pay the shipping charges at the time of placing the order. Also, custom duty and taxes levied by the destination country has to be borne by the customer and needs to be paid to the logistic partner at the time of delivery. Please note that all consignments/shipments are on Delivery Duty Unpaid (DDU) basis.
• Payments Payments for international orders are accepted through PayPal, Payment Gateways through International credit/debit cards and/or Cross-border Interbank Swift mechanism. International payments will be accepted in the designated currencies as offered on the website. The customer can choose from the list of currencies available on the website as per their convenience to save them from conversion charges wherever possible. However, there may be some transactional changers applied by your bank and we have no bearing on the same.
• DOMESTIC ORDERS
• Delivery Terms 

  Order delivery timeline will be T 7 days for domestic orders.

• Shipping and Handling 

  Shine Eternal shall bear the shipping and handling charges for all domestic shipments.

• Payments Prices on our Website are subject to change without notice. Please expect that you will be charged the price for the products and services as it is listed on the day of purchase.

  For orders being shipped within India, payments are accepted only in INR through NEFT/RTGS/IMPS/UPI, Payment Gateways through International credit/debit cards or  any other mode of payment transfers mechanisms that the platform chooses to accept and makes available to its customers. Net Price of the products to be paid shall be inclusive of CGST/SGST/IGST, as applicable. In case international bank cards are being used for domestic orders, the transaction amount will be converted to INR before the payment is accepted.

• REGISTRATION FOR PURCHASE OF products

  Only individuals who (a) have reached the age of legal majority required to enter into contracts (eighteen in most countries); (b) have legal capacity to enter into contracts; and (c) use a shipping address in the country or countries that we ship to as specified by the sales channels, may order products from us.

  We do not ask for any personal information to place an order, except for the following: Names
• Phone numbers
• E-mail addresses
• Date of birth
• Authentication data
• Billing Addresses
• Shipping Addresses
• PURCHASING ELIGIBILITY Only individuals (and not legal entities) who (a) have reached the age of legal majority required to enter into contracts (eighteen in most countries); (b) have legal capacity to enter into contracts; and (c) use a shipping address in the country or countries that we ship to as specified by the sales channels, may order products through the sales channels.
• PRODUCT AVAILABILITY & QUANTITY 

  All orders placed through the sales channels are subject to availability and acceptance of such orders by us. Shine Eternal will not be liable if any product is out of stock or otherwise unavailable. In such a scenario, the platform shall offer another product to the customer, if the customer does not wish to accept the replacement product choice then we shall cancel the order and refund all the monies related to the order in such an event.

• ORDER PROCESS The order process of the Platform will include the following:
• Add to Shopping Bag Once you have chosen the products, you may place them in your shopping bag. You may then decide to continue shopping for other products and add them to your shopping bag (subject to availability and quantity limits). Placing an item in your shopping bag does not guarantee availability for purchase, which is not confirmed until you receive a written Confirmation of Order & Shipment.
• My Account Checkout When you are ready, you then proceed to “Checkout”, through your registered account or by signing up. You may also remove/ modify one or several products you have selected from the shopping bag before the checkout process.
• Delivery, Review and Payment 

  As part of the checkout process, you add and review your order details and personal information (including name, e-mail, phone number, shipping address, billing address and payment information). You may also apply Promotional Code or Offers applicable on your order. You should carefully check and confirm all details on the order summary page and the correctness of the personal information provided before placing your order. The platform bears no responsibility for any delay/loss caused due to failed shipment of the order arising from incorrect personal information and/or shipping address.

• Placing of Order You then check the relevant box and place your order.
• In the case of an order being placed through the Client Relations Center, the Shine Eternal representative will walk you through the steps above and ask you to confirm the details of your order.
• CONFIRMATION OF ORDER & SHIPMENT Upon shipment of your order, we will send you a Confirmation of Order & Shipment in writing (by e-mail or otherwise). This Confirmation of Order & Shipment constitutes our acceptance of your order and indicates the existence of a binding sales contract.
• Any delay in the payment will not bear any financial responsibility on Shine Eternal or any other changes in price of the selected bag value shown on the Website.
• RETURN POLICY 

  With our fantastic 15-day return & exchange policy, you can order any product from Shine Eternal with utmost confidence and return it for a full refund, provided we receive the return or exchange request within 15 days of the delivery date. No questions shall be asked for requesting the return/exchange. The cost of shipment back to us and insurance during transit shall be borne by us.

  terms applicable on all return/exchange requests

• Personalized and Engraved (user-customized) jewelry will not be returned or exchanged

  Products ordered under our Truly Custom service may not be eligible for return/exchange

  All products to be returned or exchanged must be in new (as-delivered) & unworn condition with all the tags(if any) attached to the jewelry without signs of tampering or damage

  All the ancillary items/accessories delivered with the billed product including the jewelry box, Diamond Certification card, Warranty Card, and any other extra add-on, are to be returned in unused & as-delivered condition. Damaged / missing items shall be subject to a replacement fee

  In case of returns initiated for a product (or a combination of products) wherein a free gift offer was availed, any such free gift provided under any such applied offer needs to be compulsorily returned along with the return of the billed product or has to be paid for in full. The price of the product sent as free gift is well communicated in the offer terms

  In case of any exchange initiated for a product (or a combination of products) wherein a free-gift offer was availed, any such free gift provided can be retained by the customer only when the new billed product (or a combination of products) ordered under the exchange is equal to or more than the value of the initially billed product (or a combination of products), which had made the initial purchase eligible for the free gift offer. In the event of this condition not being satisfied the free gift needs to be compulsorily returned along with the pick-up of the billed product to be exchanged or has to be paid for in full. The price of the product sent as free gift is well communicated in the offer terms

  Products that have been modified, engraved, or resized by a company other than Shine Eternal or its affiliated partners may not be eligible to be covered under the service of lifetime maintenance and warranty coverage

  At all times and instances, Shine Eternal holds the right to refuse any return/exchange requests that can be clearly identified as unreasonable and/or carried out with mala fide intent, this enables us to provide the full benefits of our easy return and exchange policy to all the bona fide requests hence benefitting all our esteemed customers.

  In case of an exchange of a product within 15 days as per our policy, Shine Eternal offers the flexibility of any combination of exchange values and refund values within the total limit of eligible total refund value. In such a scenario wherein an exchange of product is taking place against the initial purchase, the residual refund amount shall vary as per the value of the new purchase. This is illustrated in the table below:

   

• Purchase of New Product	Additional Payment and or Refund value as applicable
  If the new product selected has the same cart value	No Additional Payment required and no refund applicable
  If the new product selected has a greater cart value	Only the differential amount has to be paid by you as the additional payment
  If the new product selected has a lesser cart value	The differential amount shall be the Refund value

• lifetime exchanges
  

  Exchange or upgrade your jewelry anytime in the future

  Gold: Get 100% value of metal weight at the prevailing metal rate

  Diamonds: Get 100% value of the prevailing value of the similar grade NATURAL & LAB GROWN Diamonds 

  In case the item is damaged and/or missing stones, only the value that can be recovered (of gold and diamonds) – as assessed by the Shine Eternal personnel – shall be considered for deriving the exchange value

  The cost of shipping the product back to us shall be borne by Shine eternal if it is done within 15 days from the date of purchase and beyond this time period such shipping cost if any, shall be borne by the customer. Shine eternal reserves the right to accept any items to be exchanged through any of its own retail stores and / or any authorized sales channel partner. This service shall be accorded for only those products that have been registered with Shine Eternal through the interface provided by the Platform.

  The exchange shall be accepted only from the original buyer of the product. Shine Eternal reserves the right to ask for identification documents to establish the identity of the buyer. Shine Eternal also reserves the right to accept the exchange from an authorized representative of the buyer upon the presentation of an authorization letter or any other such documentation as accepted at the sole discretion of Shine Eternal

  buyback policy

  You can sell your jewelry back to us.

  Gold: Get 100% value of metal weight at the prevailing metal rate.

  Diamond: Get 80% value of diamonds at the prevailing value of the similar grade NATURAL & LAB GROWN DIAMONDS.

  In case the item is damaged and/or missing stones, only the value that can be recovered (of gold and diamonds) – as assessed by the Shine Eternal personnel – shall be considered for deriving the selling value.

  The cost of shipping the product back to us shall be borne by the customer.

  gift cards

  Shine Eternal reserves the right to provide Gift Cards at its sole discretion. Any such Gift Cards either redeemable at the Shine Eternal website or at any third-party website are non-transferable and cannot be redeemed for cash. Any Shine Eternal issued or a third party issued Gift Cards shall be governed by the terms and conditions, validity period, etc. as per the information provided on/along with the Gift Card.  Shine Eternal shall not be responsible for any expired gift cards.

  When ordering products via the sales channels, you will receive an invoice that will be sent to you in writing (to your e-mail address as a PDF attachment or otherwise).

• CANCELLATION POLICY 

  Post the order placement, there will be no cancellation as we offer a fantastic Returns and exchange policy as explained above. We reserve the right, in our sole discretion, to refuse, cancel, and terminate orders at any time on reasonable grounds. We reserve the right to accept or reject your offer in part or in full.

  The company will not bear any legal responsibility for the delay in delivery caused due to any force majeure event including without limitation (but not limited to) natural calamity, governmental actions, pandemic, public holiday, or any other unforeseen circumstance. If the payment is made and for any reason, we cannot honor the order, we will refund the entire payment to the extent of funds received by us. Any bank charges at the client's end levied by the bank/payment gateway while processing the refund are to be borne by the customer, the Platform bears no responsibility to pay any such charges and cannot be held responsible for the same.

• INVOICES

  When ordering products via the various sales channels, you will receive an invoice that will be provided to you by the authorized representative of the sales channel.

• RESTRICTION Shine Eternal reserves the right, at its sole discretion, to limit the quantity/value of the items purchased by you and such other restrictions as may be applicable to orders placed by the same account, the same credit/debit card and also to orders that use the same billing and/ or shipping address. We will provide notification to the customer should such limits be applied. Shine Eternal reserves the right at its sole discretion to prohibit sale of products to anyone as it may deem fit.
• FRAUDULENT TRANSACTIONS The company reserves the right to recover the cost of products, collection charges, damages caused to Shine Eternal and legal expenses from persons using this Website fraudulently. Shine Eternal reserves the right to initiate legal proceedings against such persons for fraudulent use of the Website and any other unlawful acts or acts or omissions in breach of these Terms and Conditions.
• EXTERNAL MATERIAL AND LINKS The Website may contain links to other Websites; these external Websites are not under our control. We cannot be held responsible for such Websites and cannot make any warranties about them. We provide these links because we think they might interest you, but we do not monitor or endorse these Websites.
• LIMITATIONS OF LIABILITY In no event will we or our directors, employees, or agents be liable to you or any third party for any direct, indirect, consequential, exemplary, incidental, special, or punitive damages, including lost profit, lost revenue, loss of data, or other damages arising from your use of the Website, even if we have been advised of the possibility of such damages.
• INDEMNIFICATION By using the Website, you agree to hold harmless, defend and indemnify Shine Eternal and its associates, employees, third-parties, and contractors from and against any claims for damages, costs, liabilities, expenses, attorney's fees, etc. that arise or may arise from your use of the Website, our services, our products, or any part of any of the foregoing
• YOUR OBLIGATIONS You have to provide true, accurate, current and complete information about yourself while registration on our Website:www.shineternal.com
• You should maintain and promptly update registration data to keep it true, accurate, current and complete. Shine Eternal reserves the right to confirm and validate the information and other details provided by you at any point in time. Further, Shine Eternal also reserves the right to ask for additional information for accepting orders or before making delivery in certain cases. If upon confirmation, your details are found to be false (partially or completely) or if you provide any information that is false, inaccurate, incomplete or not current or if Shine Eternal has reasonable grounds to suspect that such information is false, inaccurate, incomplete, not current or not in accordance with these Terms and Conditions, we have the right to indefinitely suspend or terminate any services provided to you and refuse to provide you with access to our Website and other affiliated services without any prior intimation whatsoever.
• You confirm that the address at which delivery of the products is ordered by you is correct and proper in all aspects. In the event that a non-delivery occurs on account of a mistake by you (i.e. wrong name or address or any other wrong information), any extra cost incurred by Shine Eternal for re-delivery shall be claimed from you and you shall bear such expenses.
• Before placing an order you shall check the product description carefully. By placing an order for the products, you agree to be bound by these terms and conditions; an invitation to offer included in the products description.
• By entering your payment information and submitting your order, you authorize us and our third party payment processors to charge the amount of the order to your selected payment method.
• Any product you buy from our sales channels is completely at your discretion and you accept that you place the order only after thoroughly inquiring about the product and being completely acquainted about the product,
• You must place orders only through our sales channels including our Website: www.shineternal.com or a Shine Eternal representative by chatting through our website portal. This is applicable for both domestic and international orders.
• CORRECTIONS There may be information on the Website that contains typographical errors, inaccuracies, or omissions, including descriptions, pricing, availability, and various other information. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update the information on the Website at any time, without prior notice.
• DISCLAIMER This Website, the products and content contained therein and the products and services provided or in connection therewith are provided on an "AS IS" basis without warranties of any kind, either express or implied, except as expressly provided to the contrary in a writing by Shine Eternal, if any. Shine Eternal specifically does not represent or warrant that the Website materials or any portion of our services are accurate, complete, reliable, current or error-free.
• All products and the information displayed on the Website constitute an invitation to offer. Your order for purchase constitutes your offer which shall be subject to these Terms and Conditions. We reserve the right to accept or reject your offer in part or in full. Our acceptance of your order will take place upon receiving the confirmation of your payment. Dispatch of products ordered, may or may not happen at the same time. While we have accepted your order, due to any unforeseen circumstances we are unable to ship your order in part or full, we reserve the right to return/refund the balance funds received by us (wherever applicable). No act or omission of Shine Eternal prior to the actual dispatch of the products ordered will constitute acceptance of your offer.
• We have made every effort to display the colors and sizes of our products that appear on our Website as accurately as possible. However, the actual colors you see will depend on your monitor. We cannot guarantee that your monitor's display of any color will accurately reflect the color of the product on delivery. Packaging of the product may vary from that displayed on the Website.
• If any part of this site disclaimer is found to be invalid by laws of India, the rest of them remain valid and enforceable.
• APPLICABLE LAW AND JURISDICTION These Terms and Conditions shall be construed in accordance with the applicable laws of India.
• COPYRIGHT NOTICE All content on the Platform is Copyright © Shine Eternal. All rights are reserved.