HOME /
FAQS

Frequently Asked Questions

Questions for us? Check out our FAQs below for some quick help!

Do you offer mined diamonds, or only lab grown diamonds?

We currently offer lab-grown diamond jewelry exclusively.

What is a lab grown diamond?

A lab grown diamond (also known as man-made, lab-created, cultured or cultivated diamond) is created in a controlled laboratory environment as opposed to an underground mine. The process is human-controlled rather than geological and it possess the same physical and chemical properties as natural diamonds.

What is the difference between natural diamonds and Lab grown diamonds?

Lab grown stones are created in a controlled environment whereas natural diamonds are formed deep inside the earth through natural processes. Both share the same physical, chemical and visual properties. The lab produced stones are usually free from major defects and can be structurally stronger than its natural counterparts while also achieving optimum color and clarity. Whether you're looking for a sustainable and ethical option or just a high-quality diamond, lab-grown stones are a great choice.

Are lab grown diamonds real diamonds?

Lab grown diamonds are authentic diamonds in every sense. All their physical, chemical, optical and atomic properties are identical to those of mined diamonds. The only difference is that they are made above ground instead of below ground. Lab grown diamonds are absolutely real diamonds.

What are the 4Cs of lab diamonds?

Lab-grown diamonds are graded on the 4Cs - Cut, Color, Clarity, and Carat Weight - by independent gemological organizations. Like mined diamonds, lab diamonds can range in quality from inferior to superlative across the 4Cs.
A diamond's quality is determined by its:
- Cut: The quality of the angles, proportions, facets, and finishing details.
- Color: How colorless the diamond is.
- Clarity: How clean the diamond is of inclusions and blemishes.
- Carat: The weight of the diamond.

How do I know if a diamond is genuine?

Whenever you plan to buy diamond jewelry online and want to ensure your diamond is authentic always ask for a certificate from your vendor, which will mention the 4 Cs of a diamond. All of Shine Eternal jewelry pieces come with a certificate of authenticity from reputed diamond grading labs. So you don't have to worry about genuineness when you buy Lab Grown Diamond jewelry online from Shine Eternal.

ORDERS & SHIPPING

What will come with my order?

At Shine Eternal, we want to make sure that your shopping experience with us is nothing short of exceptional, from the moment you discover our brand to the first time you wear your new jewelry. That’s why we include the following items with every jewelry order:

1. A beautiful gift box: Your jewelry will arrive in a stunning gift box that is perfect for giving as a gift or storing your jewelry when you are not wearing it.
2. Outer Protection Box: Jewellery ordered online will have an outer metal protection box.
3. Grading Certificate: Our jewellery is certified by the world’s leading certification agencies who certify natural diamonds as well.

Will I receive a tracking number for my order?

Yes. We will email you a confirmation with your tracking number as soon as your order is ready to ship. Customized rings take approximately 7-10 business days to complete before shipping. Ready-made pieces will take 3-4 business days for shipping.

How do I change my order after it is placed?

If you realized you made a mistake on your order, please contact us at +91 22 3516 1111 or via email at info@shineternal.com Please have your order number ready. If your order has already been shipped, it is not possible to stop or change your order, so please contact us and we will organize an exchange.

General Enquiry

Feel Free to contact us any time. We will get back to you as soon as we can!.

Send

Ask about this Product

Feel Free to contact us any time. We will get back to you as soon as we can!.

Your Name

Your Mobile No

Your Email

message